Order Processing Guidelines


Orders are processed Monday through Friday. Any orders placed after 3pm EST will be processed the following business day, with the exception of holidays. We can best serve your inquiries and order status requests by email, please contact us at orders@allcharms.com. If you would like to call us, our telephone number is 877-768-6400

Find quick answers to your questions below...
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
International Shipping Restrictions
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
Rembrandt Charms Lifetime Warranty
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
Engraving Information
How do I contact you?
Photo Art Information

Photo Art Instructions